Sports / Casino
These terms set out what you agree to when you open or use an 89er account — covering how we manage your account, how wallet activity like Nagad and Rocket transfers is recorded, and what applies when you access our lobby. Access to 89er depends on your local law and the eligible regions we serve.
By creating an account on 89er, you confirm that you have read, understood and agreed to these terms in full. We reserve the right to update these terms when our services change — for example, when payment rails like Nagad or Rocket alter their processing requirements, or when the scope of our game lobby shifts. When we make a material change, we will make the updated version available at this page address. Your continued use of the account after that point means you accept the revised terms. These terms apply to all account activity: deposits made through Nagad or Rocket, wallet withdrawals, game session data, and any communication you send through our support channels. They do not apply to third-party services you reach from links within our platform — those services operate under their own terms, and we have no control over them. If any part of these terms conflicts with applicable local law in your region, the local legal requirement takes precedence to the extent of that conflict. Access to 89er and its services depends on your local law and the eligible regions we serve. We do not represent that use of the platform is lawful in every jurisdiction.
Understanding exactly where these terms begin and end helps you know what is and is not covered by your agreement with us. Four distinct areas define the scope.
These terms govern how you create, verify and maintain your 89er account, including the login credentials you set and the wallet details you connect. Account access rules apply from the moment you register and remain in effect for as long as your account exists.
Every Nagad transfer, Rocket deposit and wallet withdrawal you make is recorded under these terms. Transaction records remain part of your account history and can be reviewed in the account statement section. Dispute procedures described in these terms apply to those records.
Game content supplied by our studio partners — including titles available in the lobby — is subject to these terms while you access it through your 89er account. RTP and feature details are shown only where the relevant game or provider exposes that data directly in the lobby.
Links or integrations that take you outside 89er are not covered by these terms. External payment processors, third-party identity services and any offsite page operate under their own published agreements. We are not liable for those services or their terms.
These terms are not just obligations placed on you — they also define specific actions you can take to manage your account relationship with us. You have the right to review your full transaction history at any time by opening the account statement page after logging in. If you believe a wallet transfer — whether via Nagad or Rocket — has been recorded incorrectly, you can raise a correction request through our support channel with the transaction reference number visible in your statement. You also have the right to update personal details held on your account, subject to the verification steps shown inside the account settings page. Any question about how we apply a specific clause of these terms can be submitted in writing through our support contact. We aim to acknowledge policy questions and respond with a substantive answer, though response times depend on query volume.
Log in and open the account statement page to see every Nagad and Rocket entry, including dates and reference numbers. This record is always current and available to you without contacting support.
Account name, contact number and wallet details can be updated via the account settings page. The fields visible there will show which items require re-verification before the change takes effect.
If a deposit or withdrawal entry looks wrong, note the reference number from your statement and submit it through our support channel. Include the payment method used — Nagad or Rocket — so we can locate the correct record quickly.
Any clause in these terms that is unclear to you can be queried in writing via our support contact. We will refer you to the relevant section and explain how it applies to your specific account situation.
If you have a question about how a specific term applies to your account — or if you need to raise a dispute about a Nagad or Rocket transaction — there are direct contact paths available. Use the route that fits the urgency of your query.
The live chat button is visible on every page once you are logged in. Use it to ask questions about account terms, wallet records or session activity. The support team can access your transaction history directly to assist.
For written records of a terms query or a formal transaction dispute, email our support address listed in the contact section of the site. Include your account reference and the relevant transaction ID from your statement.
The help centre available after login covers common terms questions, account update procedures and how to read your transaction history. Start there before raising a formal query — many clarifications are addressed in published articles.
We handle account data, session records and wallet information in line with these terms. Here is how each area works in practice and who to contact when something needs to change.
Account records — including your Nagad and Rocket transaction entries — are retained for as long as your account is active and for a period thereafter as required by applicable policy. You can request a summary of what we hold by contacting support in writing.
Your login credentials and linked wallet details are your responsibility to keep secure. If you suspect unauthorised access to your account, use the account recovery path on the login page and contact support immediately with your account reference number.
We use cookies to maintain your login session and to remember your account preferences between visits. You can manage cookie permissions through your browser settings; note that disabling session cookies may affect how your account page loads.
If you need to request a change to how your data is handled under these terms — for example, a correction or a deletion request — submit the request in writing through the email support route. We will respond once identity verification is confirmed.
These are the questions we hear most from account holders reading these terms for the first time. Each answer refers to a specific section or process, not a general statement.
Yes. Every Nagad deposit and Rocket transfer made through your account is recorded under these terms. You can view each entry in the account statement page after login. If an entry looks incorrect, raise it with support using the transaction reference number shown there.
We publish the updated version at this page address. Your continued use of the account after the update is posted means you accept the new terms. We recommend checking this page when you receive a notification about a terms change or before making a significant transaction.
Access to 89er depends on your local law and the eligible regions we serve. If you are accessing from a region where use of this platform is restricted under local law, these terms do not override that restriction. Check the eligibility conditions shown at registration.
Open the account settings page after login and follow the update fields shown there. Some changes — such as a linked wallet number — require re-verification before they take effect. For changes that are not available in the settings page, contact support in writing with your account reference.
No. External links and integrations that take you off the 89er platform operate under their own terms and agreements. We are not responsible for those services. Review the third-party terms directly before using any external service you access from a link within our platform.
Account records are kept for as long as your account is active and for a further period in line with applicable policy requirements. If you want to know what specific data we hold on your account, contact support through the email route with your account reference and a written request.