Sports / Casino
These legal terms govern how 89er operates your account, handles your transaction records and defines the boundaries of our service. Access to 89er depends on your local law and eligible region — read this page before you proceed.
Our legal terms set out the rules that apply when you create an account, fund it through Nagad or Rocket, and use the lobby. These terms are not a formality — they define what we owe you and what you agree to when you use the platform. Eligibility to access 89er is subject to the laws of your jurisdiction. If access is restricted or prohibited in your location, these terms do not create a right of access, and we cannot override local regulation on your behalf. Within eligible regions, the terms cover account creation, wallet-linked transactions, game participation and any communication you send to our support team. We update this policy when our service changes materially. When an update affects how your account or payment records are handled, we will communicate the change through your registered account. Your continued use of the account after a notified update is treated as acceptance of the revised terms. If any part of this policy is unclear, reach out through the support routes listed further down this page rather than making assumptions about your entitlements.
Not every aspect of your digital experience falls under this single policy. Understanding the boundary helps you know where to direct questions and what protections apply to each part of your interaction with the platform.
Your login credentials, account status and eligibility decisions fall squarely within this policy. Any restriction on access based on region or local law is also governed here, and we will communicate account-level decisions through your registered contact details.
Deposits and withdrawals processed through Nagad or Rocket are covered by this policy in terms of record-keeping and dispute escalation. The payment rails themselves — operated by Nagad and Rocket as independent services — are governed by their own separate terms.
Game content supplied by studios available in the lobby — including titles from PG Soft, Pragmatic Play and Habanero — is provided under those studios' own content licences. Our policy covers how you access that content through your account, not the content itself.
Any external service you reach by leaving the 89er domain — including linked payment apps or external sites — operates under that third party's own terms. We are not responsible for what happens outside our platform once you have navigated away.
This policy is not a one-way document. You have concrete actions available to you — reviewing your own records, correcting account details, raising questions and requesting support. Start with your account dashboard: transaction history from Nagad and Rocket payments is stored there and accessible after login. If you notice an error in a recorded transaction — an amount, a date or a wallet reference — flag it to support with the transaction ID visible in your history. Account profile details such as your registered mobile number or email address can be updated through the account settings page; follow the verification steps shown there to confirm the change. If you believe a term has been applied incorrectly to your account, you can raise a formal question through the contact routes on this page. We will acknowledge your query and respond through your registered contact. You do not need to accept a decision you consider wrong without raising it first.
Log in and open your account history to see a full record of Nagad and Rocket activity. Each entry shows the amount, date and reference number — check these before raising a dispute.
Your registered mobile number, email address and profile details can be updated through account settings. Follow the verification steps shown on that screen to confirm any change you submit.
If a term has been applied to your account in a way you do not understand or agree with, contact support with your account ID and a description of the issue. We treat written queries as formal and respond accordingly.
If a first-contact response does not resolve your concern, ask the agent to escalate. We keep a record of escalated queries separate from standard account notes so the resolution path stays clear.
Questions about these legal terms, your account status or a transaction record should go to a published support route. We do not accept policy queries through social media comments or third-party forums — use one of the three channels below so your query is logged and traceable.
Open the chat widget from any page once you are logged in. Identify your query as a policy or account matter at the start of the conversation so the agent routes it correctly from the outset.
Send your policy question to the support email address shown in your account settings. Include your account ID and the relevant transaction reference or policy section so the response addresses your specific concern.
The Help section inside your logged-in account lists published support articles and a direct query form. Use this route for account-specific questions where attaching your transaction history directly to the query is helpful.
We collect only what is necessary to operate your account, process Nagad and Rocket transactions and respond to your support queries. Here is how each area works in practice.
Account and transaction data is retained for as long as your account is active and for a period after closure as required by the terms applicable to your region. You can request a summary of stored data through the in-account help form.
We use session cookies to keep you logged in and to remember your device for faster access on mobile. Analytics cookies help us understand which pages are used most. You can manage cookie preferences through your browser settings at any time.
Your account is protected by a password you set and, where configured, an additional verification step sent to your registered mobile number. Never share your login details. If you suspect unauthorised access, change your password immediately and contact support.
To update stored personal data or to request deletion of your account, use the in-account help form or email support with your account ID. We will confirm the action taken and the timeline through your registered contact details.
The questions below cover what we hear most from people reading through this legal page for the first time. If your question is not here, the support routes above are the right next step.
Access to 89er depends on whether use of the platform is permitted under your local law and your eligible region. These legal terms apply to accounts within eligible regions. If local law restricts or prohibits access, these terms do not create a right of entry on your behalf.
Log in to your account and open the transaction history section. Each entry shows the payment method used — Nagad or Rocket — along with the amount, date and a reference number. Keep that reference handy if you ever need to raise a query with support.
Go to account settings after logging in. You can update your registered mobile number, email address and other profile details there. Each change requires a verification step shown on the same screen — follow those instructions to confirm the update.
We retain account and transaction data for a period after closure as required by the terms applicable to your region. To request a summary of what is stored or to ask about deletion, send a query through the in-account help form with your account ID.
When a material update affects how your account or payment records are handled, we communicate the change through your registered account contact. Your continued use of the account after a notified update is treated as acceptance of the revised terms.
Yes. Open your transaction history, locate the entry and note the reference number. Then contact support through live chat or email, providing the reference and a description of the discrepancy. We log all transaction disputes as formal queries and respond to your registered contact.