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Your 89er balance is funded through the local rails you already use — Nagad, Rocket and bKash — and every deposit, withdrawal request and account check is logged in one place inside your account. Sign in and the banking area is the panel you land on first.
Open your account and go straight to the banking panel before you touch the lobby. Pick the wallet you keep your money in — Nagad, Rocket or bKash — and type the amount you want to move across. We show the reference and the account details you send to, so you can match the transfer on your own phone screen. Complete the wallet transfer, then confirm it in the deposit panel so the record links to your balance. Read the fields in the panel as they appear on your screen.
Log in to your account and tap the banking panel on the screen you land on. Deposits and withdrawals sit together there, so every money step starts from the same place.
Select Nagad, Rocket or bKash from the payment list. The panel then shows the account details you send to, plus a reference to keep for your own records.
Move the amount from your wallet and confirm the deposit inside the panel. The entry appears in your account history once our side records the transfer, so keep the reference until it does.
Withdrawals begin in the same banking panel that took your deposit. Choose the wallet that will receive the money, type the amount and submit the request. Get the wallet number right the first time — money sent to a number that is not yours cannot be pulled back once it leaves. While a request is open, its status sits in your account history on the screen where you sent it. Check the figures once more before you confirm, and make sure the wallet you pick is one you can open yourself.
Open the withdrawal side of the panel and choose Nagad, Rocket or bKash. The number you enter has to be a wallet you own and can open from your own handset.
Type the figure you want to take out and check it against your balance. The panel repeats what you asked for, so read it once more before you send.
Send the request, then watch your account history for the status. If a field needs attention, the panel marks it and support can tell you what has to change.
Sometimes the banking area asks for a little more before a deposit or withdrawal goes through. That request appears inside your own account, with the fields to complete — never through a link sent from outside. Read what the panel asks for, fill in only those fields and submit from the same signed-in session. If the wording looks unfamiliar, stop and use the support route published on this site rather than guessing at a step.
Your account area lists what is needed for the check. Complete only the fields listed there; anything asked for outside that panel, especially by message, is not from us.
Enter the name and wallet details that belong to you. A payout wallet must be one you control, and what you type should match what your wallet provider holds on file.
If a check stalls or a field is unclear, use the published support route instead of resending the same request. Support can see the status on your account.
Money moves between your wallet and your account over the rails Bangladesh already runs on. Nagad and Rocket are the two we lean on for everyday deposits and cash-outs, with bKash alongside them and Upay or a bank transfer where your panel shows the option. You do not need a prepaid card or an account abroad. What matters is that the wallet is registered in your own name, because a payout has to land somewhere you can open and check.
A wallet most of you already carry on your phone. Pick it in the banking panel and send the amount from your own Nagad balance.
A familiar transfer flow: take the account details the panel shows, send from your Rocket wallet, then confirm the deposit back in your account.
Listed in the banking panel wherever your account shows it, with the same send-and-confirm step you use for the other wallets.
Another local wallet in the payment list, used the same way: send the amount, then confirm it from the deposit panel.
For anyone who prefers a bank route. The account details appear in the panel, and the reference you keep is what links the transfer to you.
A deposit is only settled once both sides agree it happened. Your wallet app holds one half of that story and your account history holds the other, so compare them before you raise anything. Check the reference, the amount and the status on the account entry, then open your wallet statement for the same transfer. If the two agree, that entry needs nothing more from you. When they do not, hold the wallet reference and the date before you contact support, because those details are what let us trace the record.
Every deposit you send from Nagad, Rocket or bKash carries a reference. Save it before you close the wallet app; it is the easiest route to the matching entry later.
The entry in your account history carries a status, and that label tells you whether the transfer is still being matched or already recorded against your balance.
Your history lists deposits, withdrawal requests and checks in the order they happened. Sort by the date you sent the transfer and compare the amount there with your wallet.
Hold on to the wallet reference and a screenshot of the confirmation until the entry closes. If you need a hand, those two details let support find the record without a long back-and-forth.
Most trouble we hear about starts with a message, not a transfer. Check that the address bar reads 89er before you sign in, and treat any other link as a stranger until you have verified where it goes. Your wallet stays yours: we never ask you to send money to a number that is not shown inside your own banking panel. Keep your login to yourself, and if something feels wrong, close the page and come back through the address you already know.
Before you type a password, look at the address bar. Sign-in pages sitting on any address other than 89er are not ours, however close the layout looks.
A withdrawal can only go to a wallet held in your own name. If you are asked to receive money somewhere else, stop and check with support before you send anything.
Your password is yours alone. Nobody from our side will ask for it in a message, and no real page needs it typed anywhere except the sign-in screen.
When something needs fixing, open the support route listed on this site rather than replying to a message. That channel is tied to your account record and can help.
The questions we hear most about banking, wallet deposits and account checks, answered below.
Nagad, Rocket and bKash appear in the banking panel, along with Upay or a bank transfer where your account shows them. What you see in that list is what your account supports.
Open the withdrawal side of the banking panel, choose Rocket, enter the amount and submit. Use a Rocket number registered to you, then follow the status in your account history.
Compare the wallet reference and amount in your Nagad statement with the entry in your account history. If the two do not match, send both details through the support route listed on this site.
The banking panel tells you if anything is outstanding on your account. Complete whatever it asks for in the fields shown there, and use support if a step is unclear to you.
The panel shows the amounts your account accepts at the point you enter the figure. Follow what is on screen, since any limit attached to your chosen wallet appears there too.